Loopwake: Support

Write to viralexee@gmail.com and tell us your iPhone model and what happened. We answer within two days.

I bought something but it isn't there

Open the Night Market from Home and tap Restore purchases at the bottom left. Be signed in with the Apple ID that made the purchase. The Lantern Keeper and the Wayfarer's Bundle also work with Family Sharing. Moonpearls are used up as you spend them, so they can't be restored.

Tilt doesn't feel right

Hold the phone the way you like to play and keep it still for a moment: the game centres on that hold at the start of every flight. In a flight, pause and tap Re-centre. In Options → Try your tilt you can practise and flip up and down. Prefer touch? Choose Thumbstick or Follow finger in Options. Game controllers work in every mode.

My progress on a new phone

Progress is saved on your device. Move it by restoring your old phone's backup (iCloud Backup or a computer backup) to the new one, then use Restore purchases.

What's in a Moon Jar?

Moon Jars are never sold. They come from wishes and the Moon Calendar. Every jar holds 70–200 starlight; 42% also hold moonpearls, and 8% hold a trail you don't have yet.

Refunds

Refunds go through Apple: reportaproblem.apple.com.

Comfort and accessibility

Options has three ways to fly, tilt sensitivity, an up/down flip, three levels of Shine (Calm keeps the glow soft), and sound, music and vibration on or off. The first stages of the Tale forgive bumps while you learn.